Shipping policy

At Sports Mania, we're committed to getting your order to you as quickly and safely as possible. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak seasons, promotions, or new product launches, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

  • Standard Shipping: 3–7 business days
  • Express Shipping: 1–3 business days (where available)

Delivery times are estimates and may vary depending on your location and courier service.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Package weight and dimensions
  • Selected shipping method

We may offer free shipping on qualifying orders during promotional periods.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS with a tracking number (where available) so you can monitor your delivery.

Delivery

Please ensure that your shipping address and contact details are accurate before completing your purchase.

Sports Mania is not responsible for delays caused by:

  • Incorrect or incomplete shipping information
  • Weather conditions
  • Courier delays
  • Customs or regulatory inspections (for international shipments)
  • Other events beyond our control

International Shipping

If international shipping is available, customers are responsible for any applicable customs duties, import taxes, or other fees charged by their country.

Failed Deliveries

If a delivery cannot be completed due to an incorrect address or because the recipient is unavailable after multiple delivery attempts, the package may be returned to us. Additional shipping charges may apply to resend the order.

Damaged or Missing Items

If your order arrives damaged or items are missing:

  • Contact us within 48 hours of receiving your order.
  • Include your order number and photos of the damaged packaging or products.
  • We will investigate and work to resolve the issue as quickly as possible.

Lost Packages

If your package appears to be lost in transit, please contact us. We will work with the shipping carrier to investigate and provide an appropriate resolution where possible.

Changes or Cancellations

If you need to change or cancel your order, contact us as soon as possible. Once an order has been shipped, we are unable to make changes or cancel it.